Payments – Public Courses
For a public classroom training course, the participant will receive course confirmation and an invoice confirming course fee, payment details and status.
Fee payment must be made prior to the commencement of a public classroom training course. Training materials and any certification exams will be ordered for the client on payment confirmation and within 5 working days of the first day of the classroom training.
Payments – Corporate Courses
For Corporates Training Courses, the client will receive an invoice for the total course cost within two days of course completion. The invoice is to be paid within five days of course completion.
Payments – Assessment Fees
If a candidate selects to undertake assessment, an invoice will be issued naming the candidate. The assessment fees are to be paid in full within five days of receiving the invoice. Assessment fees are not refundable.
Changes & Cancellations
If the client or participant (Corporate or Public Courses) wishes to make a classroom training date change to another prescheduled classroom training date, on the basis that notice is provided of this change more than 5 working days from the first day of the classroom training, then this change will be made free of charge. The client must nominate a classroom training within the next 6 months and this change will only be permitted for one classroom training within the permitted 6 month period. For more than one classroom training date change a 10% administration fee of the total classroom training fee will apply for each subsequent change.
An administration fee of 25% of the total classroom training course fee will apply for any client date changes received 1 – 5 working days from the first day of the classroom training.
An administration fee of 50% of the total classroom training course fee will apply for any client cancellations received 1 – 5 working days from the first day of the classroom training.
The total classroom training course fee will apply for clients who advise of classroom training date changes or cancellations from the morning of the first day of the classroom training.
The total classroom training course fee will apply for clients or participants who are ‘no shows’.
No refunds can be made where the client or participant is unable to complete a classroom training course that they have commenced.
The client or participant is entitled to a refund for payments received and where cancellations are advised in writing and received greater than 5 working days from the first day of the classroom training. The refund amount will be the total paid minus any applicable fees as referenced in these Terms and Conditions section.